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Installing unattended access on computers is simple. If you’re in a support session with an end user, you can just add their computer from the GoToAssist toolbar. If you’re at the computer itself, you can download the unattended installer to take care of things. Download and Install GoToAssist Expert Desktop App (Windows) When you download the GoToAssist Expert desktop application (so that you can host support sessions), an installation package (including the GoTo Opener application) will be downloaded onto your computer.

  1. The web browser will automatically launch the GoToAssist Opener.exe file, which will then launch the GoToAssist Expert desktop application (or install it again, if needed). Continue to instructions for each web browser, then on to Step #4 to complete the download and installation steps.
  2. 1) Download and install the GoToAssist app from Google Play on your Android device. 2) Log in with your GoToAssist credentials. 3) Once logged in, tap on device screen to create a support session when instructed to and have your user go to www.fastsupport.com and enter the remote support ID for your support session or send them an invitation to.
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    The GoToAssist Expert desktop application will be automatically launched, and the agent can start hosting support sessions with customers. Note: If customers remove the GoTo Opener application at a later time, they'll need to go through the entire download process again. We don’t recommend that customers do this if they frequently join ..

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HELP FILE

Use the GoToAssist Expert Desktop App (Windows)

Agents can download and install the GoToAssist Expert desktop application for Windows to host attended and unattended support sessions with customers on their computer. Once installed, agents can launch the application to see the GoToAssist Viewer , where they can see the customer's screen and use the options in the Viewer toolbar.

Once the GoToAssist Expert desktop application is installed, it will automatically launch. The application is made up of 2 basic components:

  • Use the Viewer window and its features.
  • Use the system-tray menu and its features.

Gotoassist Expert Desktop Application

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Use the Viewer window

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The Viewer window is the main application window of the GoToAssist software. It features a persistent toolbar along the top of the application window that allows agents to use all the available session tools.

Agents can use the Viewer toolbar at the top of the window to do the following:

  • Start new sessions, or join existing sessions with other technicians (i.e., session collaboration), up to 8 sessions at a time

  • Set up new unattended access on a customer's computer, and connect to all of your existing unattended support computers.

  • Manage screen sharing to view and control the customers screen, share your own screen with the customer, and use other screen sharing tools such as zoom and screen blanking (Windows customers only).

  • Send the 'Ctrl-Alt-Del' keyboard command to the customer's computer while in a support session.

  • Send files to the customer and retrieve files from their computer.

  • Retrieve system diagnostics about the customer's computer, then save and/or send the report.

  • Chat with the customer.

  • Create and save notes during the support session. Ms teams ios.

  • Link the support session with an existing Service Desk incident, or create a new one.

  • Access additional tools, including Drawing Tools, Reboot and Preferences.

For more information, please see our Features Overview .

Use the system-tray menu

The GoToAssist Expert desktop application also includes a GoToAssist Expert icon in the Windows system tray. Even when the Viewer is closed, as long as the GoToAssist Expert desktop application is running, this icon will be present. If it is not, try finding and launching the application to see it. Windows agents can right-click this application to access an additional menu, which includes the options listed below.

Features from the system tray menu

  • Start Support Session – Launch the Viewer window with a new support session ready to go.

  • View Unattended Support Computers – View your list of Unattended Support Computers and manage or connect to them.

  • Preferences – Use the Preferences options to determine how you want Remote Support to perform.

  • Check for Update – Agents can manually scan for new updates by selecting Check for Update. Please note that you must close all active sessions in order to select Check for Update, otherwise this option will be grayed out.

  • Help – Click Help to launch a web browser and open the Support Site.

  • About – Agents can get information about the desktop application and the GoToAssist account by selecting About. Resulting information includes the agent's email address, the application version and the status of the application.

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  • Sign Out– Click Sign Out to manually log out of your account without exiting the agent desktop application.
  • Exit – Click Exit to completely close the GoToAssist Expert desktop application.
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